Find an Answer
Most problems have a documented fix. Start with the page for your product:Container Engine Troubleshooting
Fix image pulls, start failures, container exits, stuck downloads, and Container Gateway errors.
Container Engine FAQs
Answers to common questions about nodes, networking, storage, and billing.
GPU Availability
Check how many nodes are available for your GPU or CPU at each priority level.
AI Gateway Errors
Resolve AI Gateway credit, access, and request errors.
Transcription FAQ
Answers to common questions about file size limits, processing time, accuracy, and billing.
Status Page
Check whether SaladCloud products and services are having an incident, and subscribe to notifications.
Contact Support
SaladCloud Support is available Monday through Friday, 9am to 5pm Pacific Time. Requests are handled in the order they are received.- Email [email protected] from the email address on your SaladCloud account.
- Use the support widget in the bottom right corner of this site, or the help icon in the top navigation bar of the SaladCloud Portal.
What to Include
Include these details so we can help you without asking follow-up questions:- Your organization and project names.
- The product you are using, and the container group name, job ID, or request ID if you have one.
- The instance or machine ID, if the problem affects specific instances.
- When the problem happened, with the date, time, and time zone.
- The exact error message, status code, or log output.
- What you expected to happen, and what you have already tried.
Other Ways to Reach Us
Contact Sales
Ask about pricing, large deployments, and support plans.
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